These Terms and Conditions (“Terms”) govern your access to and use of the Homestay Lucy LLC website and services. By accessing or using our website, scheduling a consultation, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use this website.

Introduction

These Terms apply to all visitors, users, and clients of Homestay Lucy LLC, a technology consulting and IT managed services provider based in Fort Wayne, Indiana. Our services include IT helpdesk support, Microsoft 365 administration, network management, project management, and related technology consulting.

Homestay Lucy LLC reserves the right to refuse service to anyone for any reason at any time.

Use of Website

You agree to use this website solely for lawful purposes. You must not use this website in any way that:

• Is unlawful, fraudulent, harmful, or deceptive.
• Infringes the intellectual property rights of Homestay Lucy LLC or any third party.
• Attempts to gain unauthorized access to any part of the website or its underlying systems.
• Transmits any unsolicited commercial communications, spam, or malware.
• Interferes with the normal operation of the website or negatively impacts other users.

Services & Engagements

Information on this website is provided for general informational purposes. Specific service terms, scope, pricing, and deliverables are governed by the individual service agreement, proposal, or statement of work entered into between Homestay Lucy LLC and the client.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to active clients. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

Intellectual Property

All content on this website — including but not limited to text, images, graphics, logos, icons, and page layouts — is the property of Homestay Lucy LLC and is protected by applicable United States and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from this website without our prior written permission. Unauthorized use is strictly prohibited and may result in legal action.

User Contributions

If you submit content to this website — such as through a contact form, review, or feedback — you grant Homestay Lucy LLC a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, and distribute such content for business purposes.

You represent and warrant that any content you submit does not infringe the rights of any third party and is not unlawful, harmful, or deceptive.

Payments & Refunds

Payment terms are specified in individual service agreements or invoices. By providing payment information, you authorize Homestay Lucy LLC to charge the provided payment method for agreed-upon services.

• Monthly retainers are billed in advance and are non-refundable once the billing period has begun.
• Flat-fee services are non-refundable once work has commenced unless otherwise agreed in writing.
• Deposits for project-based work are non-refundable unless Homestay Lucy LLC fails to deliver the agreed scope.
• Disputed charges must be raised within 30 days of the invoice date by contacting us at [email protected].

Privacy Policy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal information.

By using this website, you also consent to the data practices described in our Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not imply endorsement of those sites or their content. Homestay Lucy LLC has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the terms and privacy policies of any third-party sites you visit.

Limitation of Liability

To the fullest extent permitted by applicable law, Homestay Lucy LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use this website or our services.
• Any errors or omissions in website content.
• Unauthorized access to or alteration of your data.
• Any third-party conduct or content on or linked from this website.

In no event shall our total liability to you for all claims exceed the amount paid by you to Homestay Lucy LLC in the twelve (12) months prior to the event giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Homestay Lucy LLC, its owners, officers, agents, and employees from and against any claims, liabilities, damages, losses, or expenses — including reasonable attorney’s fees — arising out of or in any way connected with:

• Your access to or use of this website.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property or privacy rights.
• Any content you submit to this website.

Modifications to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will update the “Last Updated” date at the top of this page. We may also notify active clients of material changes via email.

Your continued use of this website after any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the website.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Allen County, Indiana. You consent to the personal jurisdiction of such courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone / Text: (260) 209-4659
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
• Location: Fort Wayne, Indiana