Simple, Predictable
Support Packages
From home users to growing enterprises — flat-rate IT support with clear device limits, defined response times, and a real team that picks up the phone. No surprise invoices. No long-term contracts.
Dedicated, Not a Ticket Queue
You work with a dedicated team member — not a rotating helpdesk queue
Flat Rates vs. Per-User Billing
Large MSPs bill $100–$250+ per user per month. We charge a flat rate covering your whole team
Flexible Commitment
Many established MSPs prefer annual or multi-year agreements. We are month-to-month, always
Home Users Welcome
Most MSPs only serve businesses. We support home offices and families too
How our pricing compares to the market
Large MSPs typically bill $100–$250+ per user per month — meaning a 10-person team could pay $1,000–$2,500/month or more. Our flat-rate packages cover your whole team at one predictable price, with no annual commitment and a consistent, dedicated point of contact from home user all the way to enterprise.
SUP-ESS
Essentials
For home users and solo professionals who need occasional, reliable IT support without a big commitment.
- Remote technical support
- Email-based communication
- Device setup & basic troubleshooting
- Virus & malware removal (1x/quarter)
- Best-effort response (business hours)
SUP-PRO
Professional
Freelancers and micro-teams who need guaranteed response times, phone support, and room to grow.
- Email + phone support
- 1–2 business day response guarantee
- Remote sessions included
- Software troubleshooting & updates
- User account & email setup
- Virus & malware removal
SUP-BIZ
Business
Small to mid-size teams needing consistent, helpdesk-level coverage with Microsoft 365 admin support included.
- Full helpdesk-level support
- Email + phone + remote sessions
- Priority response time
- Microsoft 365 admin support (Exchange, Teams, SharePoint)
- User & permission management
- Monthly check-in call
SUP-PRM
Premium
Growing mid-size businesses that need proactive monitoring, fast response, dedicated attention, and comprehensive M365 management.
- Proactive system monitoring
- Same-day response target
- Full coverage — email, phone, remote & on-site
- Microsoft 365 admin support
- Software patch & update management
- User & permission management (Active Directory)
- Monthly check-in + quarterly technology review
SUP-ENT
Enterprise
For larger organizations needing dedicated IT partnership, custom SLAs, on-site visits, and Microsoft 365 migration included at no extra cost.
- Everything in Premium
- Dedicated SLA with custom response times
- Quarterly on-site visits (Fort Wayne area)
- Technology roadmap planning
- Microsoft 365 migration included
- Full M365 admin (Exchange, Teams, SharePoint, Bookings)
- Custom onboarding & environment assessment
Not sure which package fits? Let’s talk — no pressure. | Over 75 users? Ask about custom enterprise pricing.
Microsoft 365 Migration
Moving your business to Microsoft 365? Our team handles the full migration — email, files, contacts, and calendars — so nothing gets lost and your team stays productive throughout the transition.
What’s Covered in Every Migration
Regardless of your plan, every M365 migration includes the following at no extra charge within the quoted price:
- Pre-migration environment assessment
- Email, contacts & calendar migration
- File & document transfer to OneDrive / SharePoint
- User account setup & licence assignment
- Domain & DNS configuration
- Post-migration testing & verification
- Basic staff orientation on M365 apps
Pricing by plan — based on data volume & user count
Essentials & Professional
Small Migration
1–5 users. Suitable for small mailbox migrations, basic file transfers, and simple domain setup.
Business
Mid-Size Migration
6–15 users. Includes mailbox migration, SharePoint setup, OneDrive provisioning, and group policy configuration.
Premium
Large Migration
16–30 users. Full tenant-to-tenant or on-premise to cloud migration, Teams setup, SharePoint structure, and Active Directory sync.
Enterprise — SUP-ENT
Enterprise Migration
31–75+ users. Full enterprise migration with phased rollout, custom tenant configuration, governance policies, and dedicated project management throughout.
Compare All Packages
See exactly what’s included in every tier so you can choose with confidence.
| Feature | Essentials $100/mo |
Professional $200/mo |
Business $350/mo |
Premium $600/mo |
Enterprise Custom |
|---|---|---|---|---|---|
| Coverage | |||||
| Max Users | 1–2 | 1–5 | 6–15 | 16–30 | 31–75+ |
| Max Devices | 3 | 8 | 20 | 40 | 100+ |
| Monthly Hours | 3 hrs | 10 hrs | 25 hrs | Unlimited | Unlimited |
| Support Channels | |||||
| Remote Support | |||||
| Email Support | |||||
| Phone Support | |||||
| On-Site (Fort Wayne) | Add-on | ||||
| Response & Service Level | |||||
| Response Time | Best effort | 1–2 business days | Priority | Same day | Custom SLA |
| Proactive Monitoring | |||||
| Microsoft 365 | |||||
| M365 Admin Support | |||||
| M365 Migration | Add-on (quote) | Add-on (quote) | Add-on (quote) | Add-on (quote) | Included |
| Account Management | |||||
| Monthly Check-In Call | |||||
| Quarterly Tech Review | |||||
| Technology Roadmap Planning | |||||
| Dedicated SLA | |||||
| Monthly Price | $100 | $200 | $350 | $600 | Custom |
Good Questions, Straight Answers
Here’s what most people ask before signing up.
Is there a minimum commitment?
No. All packages are month-to-month. You can cancel or change your plan at any time — no fees, no fine print.
What counts as a “device”?
Desktops, laptops, tablets, and smartphones each count as one device. Printers, routers, and smart TVs do not count unless actively supported under your plan.
What happens if I go over my monthly hours?
Additional hours are billed at a standard hourly rate. You’ll always be notified before any overage is charged — no surprise invoices, ever.
Can I upgrade or downgrade my plan?
Absolutely. You can switch packages at the start of any billing cycle. Just reach out and our team will handle it.
How does M365 migration pricing work?
Migration cost depends on the number of users and the volume of data being transferred. Enterprise plan clients receive migration included. All other plans receive a custom quote.
We have over 75 users — can you still help?
Yes. Enterprise pricing is fully custom for organizations beyond the standard tiers. Reach out and our team will put together a tailored proposal.
Does the Enterprise plan include an SLA?
Yes. Enterprise clients receive a dedicated Service Level Agreement with custom response time commitments agreed upon during onboarding.
How do I get started?
Pick a package above or call (260) 209-4659. Our team will have a quick conversation to confirm the right fit and get you set up — usually the same week.
Ready to Get Started?
Pick a package above or reach out — our team will help you find the right fit for your needs and budget.