At Homestay Lucy LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our contact form. Please read this carefully.

Information We Collect

We collect information in the following ways:

• Contact Form Submissions: When you fill out our contact form, we collect your first name, last name, email address, phone number (optional), company or organization name (optional), service interest, and your message. This data is stored securely in our customer relationship management (CRM) platform.
• Usage Data: We collect information about how you interact with our website, including IP address, browser type, pages visited, time on site, and referral source. This is used for analytics purposes only.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze website traffic. See Section 6 for details.
• Payment Information: If you make a purchase, billing details are collected and processed securely by third-party payment providers. We do not store your full payment card details.

How We Use Your Information

• To respond to your inquiries and provide IT support, project management, and consulting services.
• To communicate with you about appointments, service updates, and follow-ups.
• To process payments securely through third-party providers.
• To improve our website functionality and user experience.
• To track and manage leads and client relationships in our CRM platform.
• To comply with applicable legal obligations.

We do not use your information for automated decision-making or profiling.

Third-Party Services We Use

We work with the following third-party services that may collect or process your data on our behalf. We do not sell or rent your personal information to any third party.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These include using reputable third-party platforms with their own security standards, and limiting who within our organization has access to your data.

However, no method of transmission over the internet is 100% secure. We encourage you to be cautious about sharing sensitive information online and to use strong, unique passwords for any accounts.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Contact form data stored in our CRM platform is retained for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes.
• Analytics and usage data is typically retained in aggregate, anonymized form.

You may request deletion of your personal data at any time by contacting us at [email protected].

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us run and improve the site. We use the following types:

• Essential Cookies: Required for the website to function properly (e.g., security, session management). These are always active, because the site cannot work correctly without them.
• Analytics: We use a privacy-conscious analytics tool to measure overall website traffic — such as how many people visit, which pages are most popular, and where visitors come from. This information is collected in aggregate and anonymized where possible, and used only to understand and improve our website.
• Visitor Tracking Tool: We use a third-party visitor tracking tool that activates only if you select “Accept” on our cookie banner. If you select “Deny,” this tool is not loaded and does not track your visit. When active, it helps us understand how visitors navigate our site so we can improve it.

When you first visit, our cookie banner lets you Accept or Deny our third-party visitor tracking tool. Basic, aggregate website analytics may still run to help us maintain general traffic statistics. You can also disable or manage cookies through your browser settings. Note that disabling cookies may affect the functionality of our contact form and certain site features.

Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: Unsubscribe from marketing communications at any time by emailing us or using the unsubscribe link in any email we send.
• Cookies: Disable or manage cookies through your browser settings.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out:

• Email: [email protected]
• Phone / Text: (260) 209-4659
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
• Location: Fort Wayne, Indiana