At Homestay Lucy LLC, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our contact form. Please read this carefully.

Information We Collect

We collect information in the following ways:

• Contact Form Submissions: When you fill out our contact form, we collect your first name, last name, email address, phone number (optional), company or organization name (optional), service interest, and your message. This data is stored securely in our customer relationship management (CRM) platform.
• Usage Data: We collect information about how you interact with our website, including IP address, browser type, pages visited, time on site, and referral source. This is used for analytics purposes only.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and analyze website traffic. See Section 6 for details.
• Payment Information: If you make a purchase, billing details are collected and processed securely by third-party payment providers. We do not store your full payment card details.

How We Use Your Information

• To respond to your inquiries and provide IT support, project management, and consulting services.
• To communicate with you about appointments, service updates, and follow-ups.
• To process payments securely through third-party providers.
• To improve our website functionality and user experience.
• To track and manage leads and client relationships in our CRM platform.
• To comply with applicable legal obligations.

We do not use your information for automated decision-making or profiling.

Third-Party Services We Use

We work with the following third-party services that may collect or process your data on our behalf. We do not sell or rent your personal information to any third party.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These include using reputable third-party platforms with their own security standards, and limiting who within our organization has access to your data.

However, no method of transmission over the internet is 100% secure. We encourage you to be cautious about sharing sensitive information online and to use strong, unique passwords for any accounts.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Contact form data stored in our CRM platform is retained for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes.
• Analytics and usage data is typically retained in aggregate, anonymized form.

You may request deletion of your personal data at any time by contacting us at [email protected].

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us run and improve the site. We use the following types:

• Essential Cookies: Required for the website to function properly (e.g., security, session management). These are always active because the site cannot work correctly without them.
• Website Analytics — Google Analytics 4: We use Google Analytics 4 (loaded via the MonsterInsights plugin) to measure overall website traffic — such as how many people visit, which pages are most popular, and where visitors come from. IP addresses are anonymized. This tool only activates if you select “Accept” on our cookie banner. If you select “Deny,” Google Analytics is not loaded and does not collect any data from your visit. Google’s privacy policy is available at policies.google.com/privacy.
• Visitor Tracking Tool — Tidio: We use Tidio, a third-party visitor tracking tool, to understand how visitors navigate our site so we can improve it. Tidio only activates if you select “Accept” on our cookie banner. If you select “Deny,” Tidio is not loaded and does not track your visit. Tidio’s privacy policy is available at tidio.com/privacy-policy.

When you first visit our site, our cookie banner lets you Accept or Deny all non-essential tracking tools. You can also disable or manage cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of our contact form and certain site features.

Your Rights & Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-Out: Unsubscribe from marketing communications at any time by emailing us or using the unsubscribe link in any email we send.
• Cookies: Disable or manage cookies through your browser settings.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

California Residents — Your Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

As a California resident, you have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Delete: Request that we delete personal information we have collected from you, subject to certain exceptions required by law.
• Correct: Request that we correct inaccurate personal information we maintain about you.
• Opt-Out of Sale or Sharing: While we do not sell your data, you have the right to opt out of any future sale or sharing of your personal information.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge different prices, or provide a different level of service based on your privacy choices.

To exercise any of these rights, contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days as required by law.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please reach out:

• Email: [email protected]
• Phone / Text: (260) 209-4659
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET
• Location: Fort Wayne, Indiana